Consumer Complaint

<Consumer Complaint (CAPI)-PORTAL>

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You may use this form to make complaints against regulated utility companies such as electric, telephone, cable, natural gas or privately owned water companies) and for complaints against unregulated broadband or wireless telephone providers. You may also provide comments, ask questions or seek assistance with utility related issues. To make a complaint against a propane or fuel oil provider or any other private business, Please contact the Attorney General's Consumer Assistance Program https://www.uvm.edu/consumer Shortly after we receive this form, you will receive an e-mail or call from a staff person to acknowledge your submission and request additional information. If you do not receive a response within two business days, you may call 800-622-4496 or e-mail psd.consumer@vermont.gov to confirm that your submission was received. For alternative ways to reach CAPI, visit our contact page.

Consumer Affairs and Public Information

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*Please enter the type of utility & name of the company.*
Utility Type/Utility:*	Case Category
Utility Name

Summary

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Please describe your complaint

If this is a complaint about your service, please select "Account Holder".
If you are submitting a complaint on behalf of someone else choose one of the other two options.
An "authorized person" is someone who has the permission of the account holder to discuss the account with the company.

Select your role in this complaint

Last name / Business name*

First Name

Account Number

Complainant Phones

Please provide the phone number associated with your account and a number that we can use to contact you (if different). Use the plus(+) sign at the bottom of the panel to add additional info.

Telephone Type	Telephone Type
Telephone Number
Extension

Complainant Phones

Complainant Address

If your mailing address and service address are different, please provide both. Use the plus (+) sign at the bottom of the panel to add additional info.
Address Type	Address Type
Address 1
Address 2
Zip
Town/City
State	Us State