You may use this form to make complaints against regulated utility companies (electric,
telephone, cable, natural gas and privately owned water companies) and for complaints against
unregulated broadband and wireless telephone providers. You may also provide comments, ask
questions or seek assistance with utility related issues.
Shortly after we receive this form, you will receive an e-mail or call from a staff person to
acknowledge your submission and request additional information. If you do not receive a
response within two business days, you may call 800-622-4496 or e-mail
firstname.lastname@example.org to confirm that your submission was received.
The Consumer Affairs and Public Information (CAPI) division at the Department of Public
Service will respond to you as soon as possible and will likely have several questions to ask you.
We appreciate your providing as much information as you can. CAPI will
contact the utility company informally about your concern and will request a response.
Companies have fourteen days to provide a response in writing. It is common for the
utility company to contact you first to try to resolve the issue before reporting back to CAPI. For
alternative ways to reach CAPI, visit our contact page.